Competitive pressures and fickle customers can create an unsettling foundation for travel & tourism companies. L.E.K. brings the analytical skills, innovative thinking and deep sector knowledge required to help clients achieve their strategic, operational and marketing goals within this rapidly evolving industry dynamic. We develop the deep insights required to predict sea changes and help our clients navigate appropriately.

Capabilities Overview

A snapshot of our services for the travel and tourism industry follows:

• Customer Segmentation: Develop insightful ways to target, capture and build the customer base through focused analytics and creative offers.
• Business Model Evolution: Build symbiotic businesses that benefit from, and enhance, the core offer while vastly expanding the opportunity set.
• Performance Improvement: Enhance operations, reduce costs and build the performance metrics required to greatly enhance management disciplines and performance.
• Market Opportunity Assessment: Develop and evaluate incremental growth through “step-out” growth plans into new markets, offers and customer groups.
• Loyalty Optimization: Review and enhance rewards programs and build the behavioral visibility required to capture greater share and drive promotional return on investment (ROI).

We serve some of the most dynamic travel and tourism companies in the industry including world leading hotels, car rental companies, tour operators, and agencies and online travel companies.

Please contact us at tourism@lek.com for additional information.