Healthcare Services

L.E.K. combines strategic acumen with the extensive industry insight to help clients enhance business performance and gain market share via our service offerings – Strategy, Mergers & Acquisitions (M&A), Shareholder Value Management, Operations & Organization, and Marketing & Sales. We also tailor our offerings to address the unique requirements of our healthcare clients.

Service	Sample Service Components
Growth and New Business Development	Response to healthcare reform (U.S.) / public sector spending constraints (Europe) Market evaluation and opportunity identification Business plan development Strategic growth prioritization Consumer-centric business development New opportunities with the government and other potential prospects
Product Development & Positioning	Development of innovative care models Competitive market analysis Customer segmentation Application of technology
Investment Evaluation and Post-Investment Strategy Development	Commercial due diligence Strategic review of portfolio companies Post-investment strategy development Post-merger integration Exit evaluation and deal support
Sales & Marketing Optimization	Sales program review and planning Channel performance improvement Customer intelligence: targeting and profiling Customer segmentation analysis
Operational Effectiveness	Optimization to meet new regulatory requirements Turnaround plans Customer retention improvement program development Customer service optimization Claims process Prior authorization optimization Information technology (IT) strategy Outsourcing analysis
Process Management and Monitoring	Strategic planning model and process Value-based management review Financial and scenario planning Budgeting
General and Administrative (G&A) Cost Effectiveness	Zero-based budgeting Process costing and improvement Activity based costing
Transaction Services	Commercial due diligence (buy and sell side) Post-merger integration 100-day planning processes